When directions are followed and reasonable care is exercised, Performance Pin will provide years of trouble free intensity. Commercial or individual user: Failure of any unit results in a non-functioning product which will need to be returned for repair or replacement. Manufacturer defects in materials or workmanship will be replaced or repaired by the manufacturer. Damage to units due to misuse or neglect will be repaired or replaced but will include a nominal handling/return shipping fee. Performance Pin is designed to "give" during instances of interference with equipment, to prevent damage to equipment. Contact performancepin123@gmail for RMA and instruction on how to restore your Performance Pin to new condition.